Orders & Shipping
We ship to the U.S. as well as Canada, Australia, New Zealand, France, and the U.K.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, email us at firstname.lastname@example.org with your inquiry and we will respond to you as soon as we can.
National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination.
Be aware that international packages are subject to duties and customs fees which are not calculated at check out. Qi Alchemy has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.
Most orders are processed within 2-4 business days. From there it depends on the shipping option you choose:
- Standard Ground Shipping - ~3-5 business days
- Express 3 Day - ~1-3 business days
Please note, all shipping options do not account for processing time of 2-4 business days.
Orders placed after 11:00am EST on Fridays and over the weekend will be processed 2-4 business days from the following Monday. We do not ship on weekends or holidays.